dropcap · quiz · dial · intervals · +1
The lesson you have taught a dozen times
One idea, taught to somebody working alone. They try it before they are told, and the figure answers as they move it.
Read itSample templates
Ten samples, each one a document somebody already has in a drafts folder. A course unit, an incident write-up, an objection doc, authored here instead. Open one and read it exactly as a reader would.
Nothing here is a mock-up. Each one is a book: the figures move, the dials drag, and it reads the way anything on the shelf reads. Find the one nearest what you have, and ask for it about your own subject.
dropcap · quiz · dial · intervals · +1
The lesson you have taught a dozen times
One idea, taught to somebody working alone. They try it before they are told, and the figure answers as they move it.
Read itlede · magnitude · steps · note
The engineering blog post nobody finishes
The change you made and why it worked, for the colleague who was not in the room. Numbers first, so the reader knows what was actually at stake.
Read itdropcap · quiz · fold · pullquote
The idea you can never explain at dinner
An old problem, set out so the reader feels the difficulty rather than being told it exists. They commit to an answer before anyone argues with them.
Read itlede · matrix · cheatsheet · note
The objection-handling doc that lives in six versions
What they said, what they meant, and what to say back. Built so a new rep can find their situation rather than read the whole thing.
Read itlede · steps · numbered · note
The wiki page that was last true in March
A first week that somebody can actually follow, in the order it happens, with the things they are meant to do separated from the things they are meant to know.
Read itlede · timeline · worked · numbered
The incident doc that blames a person
What happened, in the order it happened, and what actually changed afterwards. Written so the next team can learn from it without having been there.
Read itlede · stat · intervals · note
The paper you keep sending people who never read it
What a study actually found, what it does not say, and how sure anyone should be. The uncertainty is drawn rather than described.
Read itlede · table · dial · note
The API page that answers everything except the question
How a limit behaves, in the terms of somebody hitting it at three in the morning. The numbers are draggable rather than tabulated.
Read itlede · dial · table · compare · +1
The decision doc that gets re-argued every quarter
A choice, with what it costs written down. Built so the reader reaches the decision themselves rather than being asked to trust it.
Read itlede · matrix · views · trend · +3
The style guide nobody opens twice
How to tell near-identical things apart, arranged so somebody can find the one in front of them instead of reading it through.
Read it